FREQUENTLY ASKED QUESTIONS 

Placing Your Order


How do I place an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Buy Now & Ship Free".You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Can I purchase multiple products i a single order?

Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Buy Now & Ship Free" on that item as well before proceeding to "Enter Shipping Info" to finalize your order.

Is it safe to order online?

You can rest assured that shopping with Trackfitpro is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information..

Do I have to have an account to place an order?

No, accounts are totally optional.

Payments, Pricing & Promotions


What methods of payment do you accept ?

We securely accept all major credit cards and PayPal.

Why am I charged before my order has shipped?

Our payment provider automatically & securely processes your order immediately after it is placed.

Shipping & Delivery


When Will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.

How much does shipping cost?

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

What if I didn't receive my order 7-10 business days from the moment of getting the shipment notification?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at support@redepicdeals.com. We would be glad to help you at any time!

Do you accept orders placed outside of United States?

We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

How can I see where my order is at the moment?

Redepicdeals provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track Your Order page Redepicdeals and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

Where does Redepicdeals ship?

We provide free worldwide shipping to over 200 countries & regions.

What is an ePacket?

As we partner with merchants and product manufacturers from all over the world, we opt for the ePacket delivery system from EMS. This innovative shipping technology enables you to track your order at any time. And, what is even more critical, it is fast as lightning!

My Existing Order


I have not received my order

If an item from your order is yet to arrive, please be patient it is more than likely being shipped from one of our global warehouses in. Feel free to contact us at support@redepicdeals.com 

What should i do if i receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at support@redepicdeals.com with your order number, the name/product of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can i exchange my item?

Unfortunately, we are currently unable to process exchange. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@redepicdeals.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.